by Ann Manion | Jan 13, 2013 | Blog
Listen to the Voice of the Customer Listen to the Voice of the Customer and ask yourself, what are we doing to harness the voice of the customer? And, how can we process and deploy customer feedback in real time to lend an immediate impact to our product | service...
by Ann Manion | Mar 1, 2010 | Blog
Nordstrom is Brand Brilliant The last thing I expected the other day was to have one of the best customer experiences of my life. I was at the Natick Collection, short on time, and needing an outfit for an upcoming event. Here’s what happened: Delivering Great...
